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Terms and conditions

The website is managed by Clariteca d.o.o.

Short name: Clariteca d.o.o.

Address: Kuštrinova ulica 4, 1000 Ljubljana, Slovenia

Social security number: 9497447000
Tax number: SI74180037
IBAN: SI56 0284 3026 5608 684
BANK: NLB d.d.

Register, Register authority: AJPES
Date of entry in the register: 6 October 2023
Taxpayer: YES
Phone number: 031250777
Email address:

About the company:

Gospodarska družba Clariteca d.o.o. se ukvarja s proizvodnjo in prodajo kozmetičnih izdelkov.

Clariteca d.o.o. is engaged in the production and sale of cosmetic products.
The terms and conditions apply from 15 October 2023 until cancelled.

1. General

The general conditions of business and use of the website (hereinafter: Clariteca d.o.o.) are drawn up in accordance with the Consumer Protection Act (ZVPot), the Consumer Protection Against Unfair Business Practices Act (ZVPNPP), based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The terms deal with the operation of Clariteca d.o.o. and the business relationship between Clariteca d.o.o., registered users (hereinafter: users) and buyers of goods or services (hereinafter: customers). The company reserves the right to change the terms and conditions.

2. Offer

The offer on the website may change daily due to the nature of the business. Clariteca d.o.o. is fully responsible for the quality of goods, the performance of services or the sale of goods and any related complaints.

Photos, pictures or recordings published as part of offers are the property of Clariteca d.o.o. or they are merely symbolic and do not guarantee the exact characteristics of the product.

The buyer can also receive a sample, for free or with purchase, depending on the current offer. The sample has the same composition as the product in the standard version, except that the contents are smaller, and it is mainly used for testing or product presentation. By receiving the sample, the customer undertakes not to use the tester for personal use or resell it to the end customer.

3. Purchase

The buyer pays the amount to Clariteca d. o. o., along with the goods or service, he also receives an invoice.

By registering, the visitor/buyer becomes a user and acquires the right to purchase and access to all remote contract data.

Purchase agreement between the company Clariteca d. o. o. and customers in the online store is concluded at the moment when the customer completes the order, which he confirms by clicking on the “buy now” button at the checkout page on From this moment on, all prices and other conditions are determined and apply to the company Clariteca d. o. o. and for the customer. The buyer is the person with the data as stated when placing the order.

The customer receives the invoice to his e-mail address.

3.1. Purchase process

The following technical steps are available to the user (buyer) during the purchase process:

  • logging into the online store using an email address and password or as a guest without logging into the online store;
  • searching for an individual product in the product range in the online store;
  • product selection for purchase;
  • adding the selected product for purchase to the shopping cart;
  • determination of the quantity of the product to be purchased in the shopping basket;
  • review of the price of the selected product in the selected quantity, including the calculated tax, if it is calculated;
  • selection of the method of delivery of the product or selection of personal collection;
  • selection of payment method;
  • review of the order with the selected method of delivery of the product and the calculated delivery costs, if these are calculated and
  • confirmation and submission of the order, thereby completing the purchase.

3.2. Technological means that enable the identification and correction of errors before placing an order:

Before submitting the order, the user (buyer) is enabled to easily and without problems:

  • sees and reviews which products he has selected and added to the shopping basket;
  • see and review the price of an individual product and the total price of the entire selected quantity of an individual product;
  • changes the selected quantity of an individual product;
  • removes the selected products that he does not want to buy from the shopping basket and
  • calculates the corresponding tax, based on the tax rate applicable to the selected product and its price (tax basis).

Before confirming the order, the user (buyer) is enabled to easily and without problems:

  • changes the selected product delivery method;
  • changes the selected payment method and
  • reviews and approves individual changes.

 3.3.  Order accepted

After submitting the order, the user (buyer) from Clariteca d.o.o. receives a notification by e-mail that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order.

3.4. Order confirmed

If the user (buyer) does not cancel the order, the order goes into further processing. Clariteca d.o.o. after receiving the order, inspects, checks the availability of the ordered products and confirms the order or rejects it with a reason. Clariteca d.o.o. can also contact the user (buyer) by phone at the provided contact phone number to verify data or ensure delivery accuracy. 1 hour after receiving the order, Clariteca d.o.o. considers that the order will not be canceled and can start processing the order. Purchase agreement on the purchase of ordered products between the user (buyer) and Clariteca d.o.o. is irrevocably concluded at this stage.

3.5. Goods shipped

The trader prepares and ships the ordered products within the agreed period and informs the user (buyer) about this by e-mail.


The provider undertakes to ship the ordered products as quickly as possible. Most orders received on a working day by 1:00 p.m. are shipped the same day or within 4 working days at the latest. In the event that a certain product is not in stock and the delivery will take longer than 4 working days, we will notify you immediately by phone or email. In the event that a longer delivery period would not suit you, we can remove the product from the order or replace it with another similar one.

The delivery is handled by Pošta Slovenije or the GLS courier service, mostly the shipments are delivered the next working day from the day of dispatch. Once your order has been shipped, you will receive a notification that we have shipped the order.

4.1. Shipping cost and packing

The cost of delivery and packaging can be seen in the shopping cart at the end of the order. The price of delivery and packaging is EUR 3.90 for shipments delivered in Slovenia. The shipment for other EU countries the shipping cost is 4,99€. For other countries the shipment is calculated at the checkout accordingly. 

An additional surcharge of EUR 0.90 is charged for cash on delivery.

Shipping is free for orders worth EUR 49 or more.

5. Payment methods

Shopping at is safe, simple and convenient. The buyer must ensure that his information is correct and true, regardless of the method of payment, as this enables delivery to the correct address within the deadline.

We offer the following payment methods:

Payment via UPN order (according to proforma invoice)

Payment by payment card

Payment with payment (bank or credit) cards via the Stripe service (MasterCard, Visa, Visa Electron, BA Maestro). After entering the card details, you must also confirm the payment in your online bank.

Payment via PayPal

Cash on delivery – you can pay the ransom of the package to the delivery service courier upon delivery in cash or by credit/debit card:

We will deliver the products to the address you provided during registration or during the purchase process. We recommend that you provide the address where you are in the morning. We also recommend that you write a mobile number where you can be reached in the morning, as the courier will be able to call you and agree with you on the delivery method. The phone number is used only for better delivery quality.

In the case of cash on delivery, you will be charged an additional fee of €0.9 (regardless of the amount of the order).

You can pick up the parcel at a parcel shop, a branch or at a parcel machine.

If there are any problems with payment, customers can contact the information department via the e-mail address:

The above payment methods apply to all offers unless otherwise stated in the offer itself.

We reserve the right to arbitrarily limit payment methods to only one or any combination of payment methods for certain offers. Such a change will be clearly stated in the offer itself.

6. Prices

The prices of all offers of goods or services are fixed in advance and include VAT. 

The prices are valid for all customers, but only during the duration of the individual offer and in the case of payments specified in these terms and conditions and only on the website

We reserve the right to change prices, but not after the order has been placed. 

When using a discount code, due to rounding, there may be a small difference between the price in the basket and the final price of the completed purchase.

Promo codes may be limited to certain products. You can only use ONE discount code when ordering. Promo codes do not add up.

Each customer (with one e-mail address) can only use the current (and active) discount code once. The maximum order value for the code used is €500.

8. Withdrawal from the contract


The buyer (user) has the right to notify the company in writing or via e-mail within fourteen (14) days of accepting the order that he withdraws from the order, without having to give a reason for his decision.

The buyer (user) can submit a notice of withdrawal to the company in writing or via e-mail using a form (You can print a form for the return of goods here) or with an unequivocal statement from which it is clear that he is withdrawing from the contract.

In case of withdrawal from the contract, the buyer (user) is obliged to return the received article or by post to the seller’s address: Clariteca d.o.o., Kuštrinova ulica 4, 1000 Ljubljana, Slovenia.

The only cost charged to the buyer (user) in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is charged according to the price list of the delivery service). The item must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase) was sent. 

The articles are considered to have been returned in accordance with the prescribed deadline if it was delivered to the company’s headquarters or sent to the company’s headquarters before the expiration of the 14-day return deadline.

Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. The purchase price is returned to the buyer using the same means of payment with which the payment was made, unless the buyer expressly requests the use of another means of payment.

The buyer (user) must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the buyer. The buyer may not use the items unhindered until withdrawal from the contract. 

The buyer may inspect and test the items to the extent necessary to determine the actual condition. The buyer is responsible for the decrease in the value of the goods, if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

In the case of returning goods, please print out the return form, fill it in, sign it and send it to us together with the goods and a copy of the invoice by mail to the address Clariteca d.o.o., Kuštrinova ulica 4, 1000 Ljubljana, Slovenia. 

You can also return the goods in person at the company’s headquarters using the attached form.

You can print the return form here.

7.1. Vračilo poškodovanih pošiljk 

If the package is physically damaged, missing contents, or shows signs of being opened, call us and we will start solving the problem. According to the agreement, we will send you a delivery service that will take the package in the same condition as you received it (without adding or removing anything) and you will fill out a complaint report. Together with the delivery service, we will make sure that the complaint is resolved in the shortest possible time.

8. Protection of personal data

Clariteca d.o.o. is committed to the permanent protection of all personal data against loss, misuse or unauthorized access in accordance with the Personal Data Protection Act (ZVPot). 

The personal information you entrust to us is yours and we respect that to a large extent. We undertake not to share, sell or hand over user data to unauthorized persons.

Personal data is collected for the purpose of smooth execution of orders or offers, communication with the buyer, statistical analysis for the purpose of improving the functioning of websites and services and, if the buyer so chooses, to send notifications, news and offers (via e-mail), all until you send a request to unsubscribe. The e-news also includes an exclusive offer, which is intended only for registered subscribers.

The company Clariteca d. o. o. respects the privacy of the users of the website and undertakes to carefully protect the obtained personal data and will not forward them to a third party without their consent or will not use them other than exclusively for the above-mentioned purposes, except in cases where these the data was requested by the competent state authority, which would have a legal basis for this, and in the event that there is a suspicion of abuse in business by the website user. Clariteca d. o. o. may only forward the data to the contracted data processor. We will entrust the delivery services GLS Slovenia and Pošta Slovenije with the user’s first and last name, delivery address, telephone number and e-mail address.

The website uses the SSL security system (Secure Socket Layer) and 128-bit encryption (encoding) for data transmission. The mentioned technology provides the most effective protection that even the most successful banks use to protect all online banking data. You will recognize the use of encrypted data transfer on a website by the locked padlock symbol located at the bottom of your browser’s status bar.

9. Cookie policy

The website uses cookies to provide a better user experience and monitor visit statistics. Visitors are informed about the use of cookies on their first visit to the website, for the use of some cookies we ask the visitor for his consent. The visitor can change his decision regarding the use of cookies at any time on this website.

The website does not forward cookies to external service providers and does not use them to display advertising messages.

10. Trademarks

The contents published on this website are our property and may not be copied, reproduced or otherwise distributed without the permission of the owner.

12. Complaints and Disputes

Clariteca d. o.o. will try to resolve any ambiguity, comment or complaint as soon as possible, while respecting the law (Consumer Protection Act) and doing its best to reach an agreement.

Comments and complaints are received by the administrative department and processed by the legal department. The following contacts are available to users:

– in writing to the address of Clariteca d. o. o., Kuštrinova ulica 4, 1000 Ljubljana, Slovenia

– in writing to the email address

– by phone at number 031250777.

The review process is confidential. If an agreement is not possible, the real court in Ljubljana is competent for disputes.

Complaints regarding the quality or performance of the offer itself are resolved between the customer and Clariteca d.o.o.

12. Factual defect

The buyer can assert his rights from a material defect if he informs the seller (Clariteca d. o. o.) about the defect within two months from the day the defect was discovered. The buyer must describe the defect in more detail in the defect notification and allow the seller to inspect the item.


The buyer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the seller’s representative with whom he concluded the contract. The seller is not responsible for material defects in the goods that become apparent after two (2) years have passed since the item was delivered. If the subject of the contract between the seller and the buyer is a used item, the seller is not responsible for material defects in the goods that become apparent after one (1) year has passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.


The defect is real:

– if the thing does not have the properties necessary for its normal use or for circulation;

– if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which the seller was aware of or should have been aware of;

– if the thing does not have properties and features that have been expressly or tacitly agreed upon or prescribed;

– if the seller has delivered a thing that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.


The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves.


The buyer, who has correctly informed the seller about the defect, has the right to demand from the seller that:


– correct a defect in the goods or

– returns part of the amount paid in proportion to the error or

– replaces defective goods with new, flawless goods or returns the amount paid.


If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company (Clariteca d. o. o.) will comply with the buyer’s request to assert a material defect as soon as possible, but no later than within eight (8) days. If the existence of a defect in the goods or an irregularity in the provision of the service is disputed, the company (Clariteca d. o. o.) will respond in writing to the buyer’s request for asserting a material defect within eight (8) days at the latest.

Send the returned goods to our address:

Clariteca d. o. o.
Kuštrinova Street 4
1000 Ljubljana

14. Company contacts

Clariteca d.o.o.

Kuštrinova ulica 4, 1000 Ljubljana, Slovenia

Social security number: 9497447000
Tax number: SI74180037
Taxpayer: YES
IBAN: SI56 0284 3026 5608 684
BANK: NLB d.d.